The rules that apply when you book, reschedule, cancel, review, or pay for services through SkillKrew.
Clear expectations for bookings, pricing, warranties, and rework.
How confirmations, slot changes, and cancellations are handled on the platform.
When charges apply, how estimates work, and what happens with refunds or failed payments.
These Terms and Conditions govern your use of the SkillKrew website, booking forms, customer support channels, and any connected services we provide for scheduling, managing, or paying for home services.
By placing a booking, requesting a quote, or using our platform, you confirm that you are legally capable of entering into a binding agreement and that you agree to follow these terms, our privacy practices, and any service-specific instructions shown during booking.
SkillKrew operates a branded platform that helps customers discover, schedule, and manage home services such as AC servicing, appliance repair, electrical work, plumbing, painting, carpentry, AMC plans, and related maintenance tasks.
We coordinate bookings, customer communication, quality checks, payment collection where applicable, warranty handling, and after-service support. Actual on-site work may be carried out by trained professionals or provider partners registered with SkillKrew.
You may be asked to share your name, mobile number, address, email address, and service details to complete a booking. You agree that the information provided to SkillKrew is accurate, current, and complete.
You are responsible for actions taken through your account, phone number, OTP verification, or booking request. If your contact details change, you should update them promptly to avoid missed service communication.
A booking is considered confirmed only after SkillKrew acknowledges it by call, message, email, or platform confirmation. Requested time slots remain subject to technician availability, traffic conditions, material availability, and operational constraints.
You are responsible for ensuring that the service location is accessible and reasonably safe at the scheduled time. If the technician cannot begin work because access is denied, the address is incorrect, the site is unsafe, or key prerequisites are missing, a visit charge or rescheduling fee may apply.
Some services are sold at fixed prices, while others begin with an inspection charge and are converted into a final estimate after diagnosis. Any additional parts, consumables, accessories, installation materials, or specialized tools will be quoted separately where required.
Payments may be collected online, through payment links, UPI, cards, wallets, bank transfers, or cash where enabled. By completing a booking, you authorize SkillKrew to collect service fees, convenience charges, taxes, and any approved add-on costs.
You may cancel a booking before service starts, but cancellation charges may apply where a technician has already been assigned, dispatched, or has reached the service location. No-show cases and repeated last-minute changes may also attract operational fees.
Refund timelines depend on the payment method used, partner bank processing, and whether parts were already procured or work was already partially completed.
SkillKrew may provide limited workmanship warranties on eligible services. Warranty duration depends on the category, job scope, and whether original parts or approved materials were used. Warranty applies only to the specific issue and service scope mentioned on the final invoice or job card.
Warranty does not cover misuse, accidental damage, power fluctuations, water damage, pest damage, unauthorized third-party intervention, customer-supplied defective parts, or unrelated faults discovered later.
Customers are expected to treat technicians, support staff, and provider partners respectfully. Abusive, discriminatory, threatening, unsafe, or unlawful conduct may lead to immediate cancellation of service and restriction of future bookings.
You must not ask service personnel to perform work outside the agreed scope in a way that creates safety risk, violates law, or bypasses SkillKrew billing and support workflows.
When you share ratings, reviews, photos, recordings, complaints, or service feedback with SkillKrew, you confirm that the information is honest and lawful. We may use this material for quality control, dispute review, training, and customer experience improvement.
We reserve the right to remove content that is false, abusive, defamatory, discriminatory, irrelevant, or otherwise inappropriate.
SkillKrew will use reasonable efforts to deliver reliable service coordination, but we do not guarantee uninterrupted platform availability, universal provider availability, or that every issue can be resolved in one visit.
To the maximum extent permitted by law, SkillKrew is not liable for indirect, incidental, or consequential loss, including lost business, lost income, or losses arising from concealed defects, pre-existing damage, unauthorized third-party work, or customer delay.
These terms are governed by the laws of India. Any dispute that cannot be resolved through customer support or internal escalation will be subject to the competent courts and legal processes applicable to SkillKrew operations.
For legal notices, service disputes, or formal policy queries, customers may contact SkillKrew through the official support details published on the website.