How SkillKrew processes provider and technician information for onboarding, quality monitoring, payouts, and compliance.
Identity, compliance, skill, and banking data are used to onboard and manage providers.
Operational metrics help improve quality, routing, training, and dispute handling.
Provider data is shared only where needed for operations, support, payouts, compliance, or law.
SkillKrew may collect provider name, phone number, email, address, ID proof, bank details, tax information, profile image, training status, service categories, attendance patterns, payout records, complaint history, and device or app usage data.
We may also process supporting materials such as certificates, police verification, invoices, route logs, customer feedback, installation photos, call notes, and audit observations.
Provider information is used to verify identity, activate categories, assign leads, assess performance, prevent fraud, process payouts, investigate disputes, improve routing, and maintain operational and safety standards.
We may use analytics to forecast demand, refine pricing, determine training needs, and identify quality risks or unusual activity.
Relevant provider information may be shared with internal operations teams, finance teams, training teams, legal advisors, payment partners, background verification vendors, insurers, software service providers, or authorities where necessary.
Customers may be shown selected provider details such as first name, service rating, profile photo, experience summary, and service status where needed for trust and booking completion.
If provider tools or apps are used, SkillKrew may collect device identifiers, app events, login history, job response timing, GPS or geo-presence signals, and attendance evidence to validate service delivery and protect customers and the platform.
Location collection, where enabled, is used only for operational needs such as routing, attendance verification, fraud checks, and customer support.
Provider bank data, payout ledgers, tax deductions, settlement records, penalties, commissions, and incentive calculations may be stored for accounting, reconciliation, and compliance.
We retain financial records as needed for statutory obligations, audits, dispute resolution, and lawful recovery processes.
Provider records may be retained after account suspension or closure if needed for audit, warranty review, legal defense, fraud prevention, customer protection, or statutory compliance.
Inactive providers may request updates or clarifications, but some records cannot be deleted immediately if they are linked to open financial, compliance, or safety matters.
SkillKrew uses reasonable safeguards to protect provider data. Providers must also maintain device security, avoid sharing OTPs, and not reuse weak passwords or unsecured communication practices for partner tools.
Subject to law and operational necessity, providers may request access to certain records, correction of errors, or clarification of payout and compliance information. Requests may be limited where disclosure would harm fraud controls, customer privacy, or legal obligations.
For provider privacy questions, account record corrections, or compliance-related data concerns, contact SkillKrew through the official partner support route.