Provider Relationship with SkillKrew
SkillKrew may onboard individual technicians, teams, workshops, franchise partners, or business entities to deliver services through the platform. Unless expressly agreed otherwise in writing, provider partners act as independent service providers and are not employees of SkillKrew.
Provider access may be category-specific and city-specific. SkillKrew may approve, pause, or restrict categories based on quality scores, documentation, demand, training completion, customer complaints, or operational capacity.
Onboarding, Verification, and Documentation
To work through SkillKrew, providers may be asked to submit identity proof, address proof, bank details, GST or business records where relevant, trade certifications, vehicle details, police verification, and other compliance documents.
Providers are responsible for ensuring that all submitted documents remain valid, accurate, and updated. SkillKrew may suspend allocation if required verification expires or appears unreliable.
Job Acceptance and Service Delivery
Providers should accept jobs only when they are genuinely available, qualified, and equipped to complete the assigned work. Frequent cancellations, no-shows, misdiagnosis, unnecessary upselling, or repeated lateness may affect allocation priority or platform access.
Every provider is expected to follow SkillKrew SOPs for arrival, diagnosis, quotation, customer approval, safety checks, job documentation, and closure.
- Providers must not begin high-risk or billable work without customer approval where approval is required by workflow.
- Photographs, checklists, part details, and closure notes may be mandatory for selected categories.
- Jobs may be reassigned if a provider becomes unreachable, unprepared, or non-compliant.
Pricing, Earnings, and Deductions
SkillKrew may prescribe category pricing, inspection fees, convenience charges, platform commissions, incentive slabs, warranty holdbacks, penalty rules, or payout cycles depending on city, category, and commercial model.
Providers agree not to collect unauthorized offline payments, bypass platform billing, or alter approved estimates dishonestly. Any such conduct may lead to clawback, suspension, or legal action.
- SkillKrew may deduct platform fees, customer credits, penalties, refunds, chargebacks, or policy-based adjustments from provider payouts where applicable.
- Payout timelines may vary based on service completion, customer dispute status, warranty hold period, and banking cutoffs.
- Incentives are discretionary and may be revised, paused, or withdrawn according to performance or campaign terms.
Tools, Materials, and Workmanship
Providers must carry proper tools, testing devices, safety gear, and standard consumables required for the job category. They are responsible for workmanship quality and for using approved parts or materials where the workflow requires it.
Customer trust depends on clean execution, transparent diagnosis, careful handling of property, and lawful disposal or handover of replaced items where applicable.
Provider Conduct and Customer Treatment
Providers must behave professionally and respectfully at all times. Harassment, intimidation, discrimination, rude conduct, intoxication, smoking in customer premises without permission, or misuse of customer information is strictly prohibited.
Providers must not solicit direct repeat business in a way that bypasses SkillKrew workflows where such conduct violates active partner terms or category policy.
- Uniform, grooming, ID display, and communication style may be prescribed for certain categories.
- Providers must report unsafe sites, abusive customer behavior, or accident risk immediately through official support channels.
Quality Scores, Ratings, and Audits
SkillKrew may evaluate providers using ratings, repeat complaints, response times, closure data, rework rates, image compliance, support escalations, audit visits, and mystery checks.
Low quality, suspected fraud, fabricated part usage, manipulated reviews, or repeated customer dissatisfaction may lead to retraining, probation, category freeze, payout hold, or account closure.
Confidentiality and Platform Information
Provider partners may see customer contact details, addresses, appliance conditions, invoices, pricing rules, and operational systems. This information must be used only for service delivery and support resolution.
You must not copy, share, resell, scrape, or misuse customer data, pricing rules, internal SOPs, screenshots, or platform materials without written approval.
Suspension, Termination, and Recovery
SkillKrew may suspend, restrict, or terminate provider access immediately where there is fraud risk, safety concern, major complaint, document failure, breach of policy, or repeated quality failure.
If SkillKrew suffers loss due to provider misconduct, unauthorized collections, fake jobs, tool misuse, property damage, or policy breach, we may recover reasonable amounts through payout adjustment or legal process as permitted by law.
Legal and Dispute Handling
Provider participation is governed by Indian law and any category-specific commercial addendum signed with SkillKrew. Any disputes should first be escalated through the official provider operations or partner support team before formal legal action is considered.