Information We Collect
SkillKrew may collect your name, mobile number, email address, service location, device data, booking history, payment status, support messages, photos, videos, and other details you voluntarily submit while requesting service.
We may also receive technical information such as browser type, IP address, approximate location, referral source, platform events, and interaction logs to keep the site secure and improve performance.
- Booking data includes service category, selected slot, address, technician notes, invoice details, and warranty records.
- Support data may include call notes, complaint summaries, recordings where legally permitted, and issue-resolution history.
- Marketing preference data may include whether you opened messages, clicked offers, or subscribed to updates.
How We Use Information
We use customer information to confirm bookings, assign technicians, provide support, process payments, send reminders, manage warranties, detect fraud, improve quality, and comply with legal or tax obligations.
We may also use aggregated or de-identified information for analytics, demand planning, pricing calibration, fraud prevention, training, and platform enhancement.
When We Share Information
SkillKrew may share limited customer information with provider partners, technicians, payment partners, software vendors, logistics partners, analytics providers, and government authorities when reasonably necessary to provide service or comply with law.
We do not sell personal data as a standalone commercial asset. Information sharing is controlled by business need, operational security, and lawful purpose.
- Technicians may receive contact details, address, service notes, and relevant job history needed to complete the booking.
- Payment processors receive transaction details required to authorize, settle, or reverse payments.
- Service quality teams may access recordings, images, and complaint notes for training and dispute resolution.
Calls, Messages, and Promotional Communication
By using SkillKrew, you agree that we may send service-related calls, SMS, WhatsApp messages, push notifications, and emails for booking confirmation, service updates, OTP verification, invoice delivery, warranty follow-up, and support resolution.
We may also send promotional messages about offers, AMC plans, seasonal campaigns, and new categories, subject to your preferences and applicable law.
- Opting out of promotional communication does not affect essential booking and support communication.
- Message delivery depends on telecom operators, device settings, and third-party messaging infrastructure.
Payment and Financial Data
SkillKrew does not intentionally store complete card credentials on its own systems unless explicitly handled through compliant payment workflows. Online payments are generally processed through authorized payment gateways and banking partners.
We may store limited transaction references such as payment mode, tokenized identifiers, settlement status, invoice amount, and refund state for accounting and support purposes.
Data Retention
We retain customer information only for as long as reasonably necessary for service delivery, legal compliance, account support, fraud prevention, tax obligations, warranty administration, and business recordkeeping.
Retention periods may differ depending on the type of record, dispute activity, statutory obligation, or whether an active warranty or complaint is still open.
Security Measures
SkillKrew uses reasonable administrative, technical, and operational safeguards to protect customer information from unauthorized access, misuse, loss, or alteration. No online system is completely risk-free, but we work to reduce avoidable exposure.
You also play a role in data security by protecting OTPs, not sharing booking credentials casually, and using trusted devices while making payments or support requests.
Your Choices and Rights
Subject to applicable law, you may request correction of inaccurate data, ask for access to certain records, withdraw consent for optional communications, or request account closure where operationally possible.
Some records may still be retained after closure where legally required or necessary for legitimate dispute, fraud, accounting, or tax purposes.
Children and Sensitive Information
SkillKrew services are intended for adults making home-service decisions. We do not knowingly seek personal data directly from children for independent account use.
Please avoid sharing unnecessary sensitive personal information unless specifically requested for a lawful and service-related purpose.
Privacy Questions
If you have questions about this Privacy Policy, want to update your details, or need privacy support related to a booking, you can contact SkillKrew using the official contact details on the website.